Return Policy

At Benilano, your satisfaction is our priority. We want you to be completely confident in your purchase and love your new leather jacket. Our straightforward return policy ensures a smooth and hassle-free experience.

Return Window

You have 14 days from the date of delivery to return or exchange your Benilano leather jacket. This timeframe allows you to carefully evaluate your purchase and ensure it meets your expectations.

Return Conditions

To be eligible for a return or exchange, your jacket must meet the following requirements:

• Unworn condition: The item must be completely unworn with no signs of use
• Original condition: The jacket must be in its original state, free from any alterations, odors, or damage
• Tags attached: All original tags, labels, and protective coverings must remain attached
• Original packaging: Please include all original packaging materials when possible

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Exchanges

We gladly offer exchanges for:

• Size changes: If you need a different size for the perfect fit
• Model changes: If you'd prefer a different style from our collection

Exchange processing typically takes 3-5 business days once we receive your original item.

How to Initiate a Return

To begin the return process, please contact our customer service team at contact@benilano.com with your order number and reason for return. We will provide you with detailed return instructions and a prepaid return label.

Questions?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to our customer service team. We're here to ensure your Benilano experience exceeds your expectations.